390k Terms & Conditions – Know Before You Play

Welcome to 390k. These Terms & Conditions ("Terms") apply to all use of the 390k platform. By browsing the website, creating an account, or using any of our services, you are considered to have accepted these Terms.

390k is an online gaming and betting platform built specifically for players in Bangladesh. Our Terms & Conditions apply equally to every user — new or returning.

These Terms & Conditions are written in plain language so they're easy to understand. If anything is unclear, please reach out to our support team.

To create an account on 390k, you must register with accurate and truthful information. 390k reserves the right to close any account found to contain false or misleading details.

• Each individual may only register one account.
• The name, mobile number, and email address provided during registration must be accurate.
• Use a strong password for your account and never share it with anyone.
• You are solely responsible for all activity that takes place on your account.
• Transferring or selling your account to a third party is strictly prohibited.
• 390k may temporarily or permanently suspend an account if suspicious activity is detected.

As part of the KYC (Know Your Customer) verification process, 390k may request a national ID, passport, or other documents at any time. Withdrawals may be restricted until verification is complete.

390k's services are for adults only. You may use 390k only if you meet the following conditions:

• You must be at least 18 years of age.
• You must provide your correct date of birth at the time of registration.
• Users must access our services of their own free will and independent choice.
• You may use the service provided there are no legal restrictions or court orders preventing you from doing so.

390k reserves the right to request identity documents for age verification at any time. Failure to provide the required documents will result in a temporary account suspension.

The following rules apply strictly to all deposits and withdrawals on 390k. This section of the Terms & Conditions governs all payment-related matters.

• The minimum deposit amount is ৳300.
• The minimum withdrawal amount is ৳500.
• Only bKash, Nagad, Rocket, or bank accounts registered in your own name may be used.
• Using third-party payment methods is strictly prohibited.
• Withdrawals are typically processed within 1–48 hours.
• Large withdrawals may be held up if your KYC verification is not complete.
• Payments will be suspended if there is any suspicion of money laundering or illegal activity.

390k reserves the right to carry out additional verification during payment processing. Further documentation may be requested in certain circumstances.

390k offers a variety of bonuses and promotions, each with its own set of terms that must be followed. All bonus-related decisions made under these Terms & Conditions are final.

• The welcome bonus is available to newly registered users only.
• Each bonus has a specific wagering requirement (WR) — typically 15–30x the combined deposit and bonus amount.
• The wagering requirement (WR) must be completed within the specified time after claiming a bonus.
• Bonus use may be restricted on certain games — check the bonus details page for more information.
• Claiming bonuses multiple times from the same person, household, or device is strictly prohibited.
• If bonus abuse is detected, both the bonus and any associated winnings will be voided.
• 390k reserves the right to modify or cancel any bonus offer at any time.

All games on 390k are operated by certified software providers and are RNG (Random Number Generator) certified. Game outcomes are entirely random and cannot be manipulated by anyone.

• If a technical issue affects the outcome of a game, 390k reserves the right to void the relevant round and refund all wagers.
• If your internet connection is lost during a game, the outcome will be determined based on the server logs.
• In live betting, any wager placed before confirmation will be voided if the event ends before the bet is settled.
• Bets placed on Sports Betting before odds change will remain valid.
• 390k's decision is final in any dispute relating to games or betting.

390k is not liable for technical issues caused by game providers. However, we always strive to protect our users' interests in such situations.

The following activities are direct violations of 390k's Terms & Conditions and will result in strict action:

• Using bots, automated software, or any hacking tools.
• Deliberately exploiting system vulnerabilities or bugs.
• Claiming bonuses through multiple accounts.
• Engaging in money laundering or transactions involving illegal funds.
• Attempting unauthorized access to another user's account.
• Coordinated match manipulation or team betting against the platform.
• Registering an account using false information.

390k takes your personal information seriously. Details provided during registration are used solely for service delivery and security purposes.

• Your information is never sold to third parties.
• Information may be disclosed to the relevant authorities if required by law.
• All data is protected with 256-bit SSL encryption.
• Cookies and tracking technologies are used solely to improve your experience.

For more information, visit our Privacy Policy Read.

390k believes gaming should be a source of entertainment — not a cause of harm. That's why responsible gaming is an integral part of our Terms & Conditions.

• Deposit limits, session limits, and self-exclusion options are available at all times.
• If a user submits a self-exclusion request, 390k will action it immediately.
• Parents and guardians are also responsible for keeping minors away from gaming.
• If you feel you may have a problem with gaming, please contact our support team.

For more details, visit our Responsible Gaming Page View.

390k reserves the right to update these Terms & Conditions at any time. Any changes will be published on the website and may also be communicated to your registered email address.

• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• For major changes, we will endeavor to provide at least 7 days' notice in advance.
• If you do not agree to the updated terms, you always have the option to close your account.

If you have any questions or concerns about these Terms & Conditions, please get in touch with us. Our support team is always ready to help.

• Email: support@390k.app
• Live Chat: Click the chat icon at the bottom right of the website.
• Hours: 24 hours a day, 7 days a week.

For more frequently asked questions, visit our FAQ Page View.