390k Privacy Policy – How Your Data Is Protected

Welcome to 390k's Privacy Policy. 390k is a trusted online gaming platform serving players in Bangladesh. We believe that protecting each player's personal information is not just a legal obligation — it is our ethical commitment.

This privacy policy explains what information we collect, how it is used and stored, and what rights you have. It applies to anyone who uses 390k's website, mobile app, or any of our services.

We've written this policy in plain, straightforward language — not complex legal jargon — so every user can clearly understand how we handle their data. Feel free to reach out to us anytime if you have questions.

390k only collects data that is necessary for delivering our services, maintaining security, and improving the user experience. We do not collect unnecessary information under any circumstances.

All data is collected directly from you (at registration) or automatically (through browsing data and cookies). We do not purchase data from any third party.

390k uses collected data solely for its intended purposes. The core principle of our privacy policy is simple — data collected for a specific purpose is used only for that purpose.

• Account Management: For registration, login, password recovery, and profile updates.
• Payment Processing: For processing deposits, sending withdrawals, and verifying transactions.
• Security Assurance: To detect fraud, identify duplicate accounts, and prevent unauthorized access.
• Customer Support: To address your complaints, questions, or any issues you may have.
• Promotions & Bonuses: To send you relevant offers, bonuses, and promotional updates (which you can opt out of at any time).
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To conduct analysis aimed at improving platform performance, design, and features.
• Responsible Gaming: To identify signs of excessive gaming and provide timely support.

390k never sells your data. However, in certain limited circumstances, specific information may be shared with trusted partners. Those circumstances are clearly outlined in this privacy policy:

• Payment Providers: Only the necessary data is shared with bKash, Nagad, Rocket, and other payment processors to complete transactions.
• Game Providers: Certain session data may be shared for game operation purposes.
• Legal Authorities: In cases involving a court order or legal obligation, information may be disclosed to the relevant authorities.
• Fraud Prevention Agencies: Data may be shared with industry bodies in cases of suspected fraudulent activity.

All third parties with whom data is shared are bound by confidentiality agreements and may not use your information for their own purposes.

390k uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences when using our site. In accordance with our privacy policy, we use three types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure site security. Without these, the site will not function properly.
• Performance Cookies: To analyze how long you spend on each page and which features are used most.
• Preference Cookies: To remember your language settings, theme, or other personal preferences.

You can disable cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain site features.

390k uses industry-leading security measures to protect your data — our privacy policy isn't just words on paper, it's backed by real technology.

• 256-bit TLS/SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
• Real-Time Monitoring: Systems are monitored 24/7.
• Data Backup: Regular encrypted backups are stored in secure locations.
• Access Control: Only authorized personnel can access specific data.

However, no internet transmission can be guaranteed as 100% secure. You also have a role to play — use a strong password and never share your login credentials with anyone.

Under 390k's Privacy Policy, you have full control over your own data. Your rights include the following:

To exercise these rights support@390k.app. We will do our best to respond within 30 days.

390k does not retain your data indefinitely. As part of our privacy policy, each type of data has a defined retention period:

• Account Information: For the duration of the active account and up to 5 years after closure (as required by law).
• Financial Transaction Information: Retained for up to 7 years due to legal obligations.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Marketing Preferences: Updated as soon as possible after opting out.
• Support Conversations: Up to 2 years after the issue has been resolved.

Once the retention period ends, data is securely deleted or anonymized so it can no longer be used to identify anyone.

390k strictly prohibits anyone under the age of 18 from registering or using our services. In line with our privacy policy, no data is collected from minors.

Age verification is carried out at registration. If a minor's information enters our system for any reason, the account will be immediately closed and all associated data deleted upon detection.

390k may update this Privacy Policy from time to time. Changes may occur due to service updates, legal requirements, or security improvements.

For any significant changes, we will notify you in advance via your registered email or mobile number. For minor updates, the "Last Updated" date at the top of the page will be revised.

Continued use of our services after any policy changes will be taken as your acceptance of the updated policy. We encourage you to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. We're always here to help.

• Email: support@390k.app
• Response Time: Usually within 24–48 hours
• Language: Support available in Bengali and English

We take your privacy rights seriously. When a complaint is received, we are committed to investigating it promptly and resolving it as quickly as possible.